Terms of service

1. Who you are contracting with

WeMow operates the booking platform and the brand. The lawn care service itself is supplied by the independently owned WeMow franchise that covers your address, or by a WeMow company-owned operation where one services your area. Your service contract is with that supplier, and they issue the invoice.

2. Bookings and prices

Prices shown when you book are estimates based on the information you give us, and include GST. A booking is not confirmed until your local franchise has reviewed and confirmed the price, or you have accepted a revised price they proposed.

Where a franchise proposes a different price, you may accept or decline it. Declining cancels the booking and no charge is made.

3. Payment

You are charged when the price is confirmed, not when you submit a booking. You will never be charged an amount you have not agreed to. Additional work identified on site is charged separately and only after you have approved it.

4. Access

You are responsible for providing safe access to the areas being serviced, including unlocking gates or supplying gate codes, and for securing pets. Where a crew cannot access the property, we may charge for the visit.

5. Changes and cancellation

You can reschedule or cancel a booking from the app or by contacting us. We ask for at least 24 hours' notice so the slot can be resold. Cancellations made after work has begun may be charged.

We may reschedule where weather would make the work unsafe or damage your lawn. You are not charged for a service that does not take place.

6. Recurring services

A recurring plan schedules visits at the frequency you choose, with the applicable discount. You may skip a visit, pause the plan, change the frequency or cancel it at any time from the app. Visits already scheduled remain in place unless you cancel them individually.

7. Quality

If a job is not up to standard, tell us within 48 hours. The franchise will put it right. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

8. Damage and incidents

Crew report incidents such as property damage through the app at the time they occur. Where we have caused damage, contact us and the franchise will work with you and, where relevant, their insurer.

9. Photographs

Crew photograph work areas before and after each job as a record of the work. These are visible to you, to the franchise and to the assigned crew, and are not published or used in marketing without your written permission.

10. Your account

Keep your account details accurate and do not let others use your account. Tell us promptly if you think someone else has access to it.

11. Liability

Nothing in these terms excludes liability that cannot be excluded by law, including under the Consumer Guarantees Act where you are a consumer. Where liability can lawfully be limited, it is limited to resupplying the service or refunding what you paid for it.

12. Changes to these terms

We may update these terms and will post the current version here. The terms that apply to a booking are those in force when you made it.

13. Governing law

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.

Last updated: 18 September 2026